Responsible Gaming
Gaming Should Be Entertainment
Online pokies should only be viewed as a form of entertainment, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Please gamble only with money you can afford to lose.
Age Verification
You must be 18 years of age or older to gamble legally in New Zealand. If you are under 18, please do not participate in any gambling activities. Gambling operators have a legal obligation to verify your age before accepting your account.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Chasing losses by gambling more money to recover what you've lost
- Gambling with money intended for essential expenses (rent, bills, food)
- Hiding gambling activity or lying about the amount you gamble
- Neglecting family, work, or other responsibilities to gamble
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasingly larger amounts to feel the same excitement
- Failed attempts to cut down or control gambling
- Borrowing money to fund gambling
- Using gambling as an escape from problems or negative feelings
- Experiencing relationship or financial problems due to gambling
Self-Help Tools & Controls
Most responsible online gaming operators offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose in a set timeframe
- Reality Checks: Receive pop-up reminders about how long you have been playing
- Time-Out/Cool-Off Period: Take a break from gambling for a set period (hours to weeks)
- Self-Exclusion: Voluntarily exclude yourself from accessing your account for a longer period (months to years)
Always use these tools to set boundaries that work for your situation.
Support Organisations & Helplines
If you or someone you know needs help with problem gambling, these organisations provide free, confidential support:
New Zealand
- Gambling Helpline (NZ): 0800 654 655 (Free call, available 24/7)
- Problem Gambling Foundation: www.pgf.nz
International Support Services
- GamCare (UK): www.gamcare.org.uk — Free counselling and support
- GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (US): www.ncpgambling.org — Call 1-800-GAMBLER
If You Need Help
Problem gambling is a serious issue, but recovery is possible. There is no shame in asking for help. If you believe you have a gambling problem, please reach out to one of the support organisations listed above or contact the New Zealand Gambling Helpline on 0800 654 655.
You can also speak with your doctor, counsellor, or a trusted family member about your concerns.
Disclaimer: This information is provided by focus2000.org.nz as part of our commitment to responsible gaming. For more information about gambling laws and regulations in New Zealand, visit the Department of Internal Affairs.